Standard policy:

You agree that it may not be possible for us to deliver to all locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order and associated refund to you, or delivery to an alternative delivery address and if there is any additional delivery fee payable by you in respect of an alternative delivery address, we will let you know so this payment can be made prior to delivery.
Primary taxes and duties maybe included in the price of the Product(s) in respect of certain countries where the Product(s) are delivered. However, we cannot guarantee and don’t represent that additional duties will not be applied to the price of the Product(s) according to country import tax rules depending on where the Product(s) are delivered to you.
We may subcontract the supply, delivery or transportation of the whole or any part of the Products. You acknowledge and agree that there are risks in using third party delivery services and in doing so, we are not responsible for any loss or damage suffered by you in using third party delivery services. We accept no responsibility or liability for delivery failures or delays by any third party delivery contractor.
We will use our best endeavours to deliver your order within any stated timeframes for dispatch, however we do not warrant that these timeframes will always be met and we are not responsible if these timeframes are not met, as many factors affect these timeframes. We are not responsible for any delays in the delivery of the Product(s) caused by reasons beyond our control, including but not limited to delays caused by customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, pandemics, epidemics, cyber-attacks or failure of public or private telecommunications networks.
You must ensure that you are able to take delivery of the Product(s) without undue delay and at any time reasonably specified by us at the address you provide to us when you make your order. If you are not able to take delivery of the Product(s), our delivery contractors may notify you of instructions on either re-delivery or collection from the delivery contractor’s collection point. If:
delivery or collection is delayed through your unreasonable refusal to accept delivery; or
you do not within two (2) weeks of our first attempt to deliver the Product to you accept delivery or collect the Product,
then we may (without affecting any other right or remedy available to us) either:
charge you for costs reasonably incurred by us to attempt to re-deliver the Products to you; and/or
no longer make the Products available for delivery or collection and notify you that we are cancelling your order and arrange for the associated refund to you, less any costs incurred in any unsuccessful delivery or re-delivery.
If you have any questions, concerns or feedback regarding dispatch, shipping or delivery of the Products, please contact [email protected].